This section discusses the Staff Inbox and Secure Messaging sections.
Staff members can securely communicate with other staff members who use Clarity Human Services via the internal messaging system. With the ability to search messages, this is an excellent and secure way to keep track of conversations and information, as well as build staff morale and collaboration. In addition, all system-wide emails will be included in this inbox.
Accessing New Messages
If you have a new message, it will be indicated by a number next to the envelope icon in the top right corner of the screen.
To read a message, mouseover the profile photo and select the ‘Read’ link.
Replying to Messages in Your Inbox
To reply to a message, enter your response into the text box and select the ‘Send Response’ button. To return to the inbox screen without providing a response (or after sending your response), select the ‘Back’ link.
Creating a New Message
To create a message, select the ‘Create Message’ link in the top right corner:
Select the CoC from the first dropdown menu, the agency from the second dropdown menu, and the message recipient from the last dropdown menu (only users within the selected agency will be listed.)
Enter your message into the large text box. Notice that you can format your message using bulleted/numbered lists, italic, and bold text. Once the message is complete, select ‘Send Message’.