Duplicate client records occur when staff members create two or more records for the same client. A duplicate client record can have the same client name, date of birth, or social security number.
In the example below, there are two client records with the same last four digits of the social security number and the same date of birth. The names, however, are spelled differently.
Note: the system alerts the user if they enter a duplicate social security number. However, the user can click Cancel, allowing them to create a new record using the duplicate SSN.
Merging Duplicate Records
To merge duplicate client records, click the Launchpad icon and click Merge.
There are two merge tabs: Clients and Programs. Remain on the Clients tab.
Search for the client records that need to be merged. Click the add icon next to the applicable client record(s).
Reference your community's policy on which client record should be merged and which should be retained. This policy may be based on which client record has the most information or is the most current.
Once you determine which client record should be retained, click on that record in the Client Merge Queue. “Primary” displays next to the record that will be retained into which all other records will be merged.
To remove a client record from the Client Merge Queue, click the trashcan icon to the left of the client name. Clicking this icon removes the record from the queue; it does not permanently delete the client record.
Once you are ready to merge the client records, click Merge. A popup appears, notifying you that the action is irreversible and confirming you want to continue. Click OK to merge the client records.
To view the merged client record, click Search, and enter the client’s name, date of birth, or SSN.
Only one record displays. The unique identifiers of any secondary records display as the client Alias.
Associated Changes to the Primary Client Record
The merged record retains the sharing settings of the primary record. All information transferred from secondary record(s) inherits these sharing settings.
Client Profile field data from the primary record take precedence over the field data from the secondary client record(s). The system does not transfer incongruent data from the secondary client record(s) to the new, merged client record.
NOTE: The unique identifier of the primary client record does not change—the merged record has the original unique identifier of the primary record.
The system merges group membership in households from secondary client record(s) to the merged record.
Any program enrollments, service items, notes, public alerts, files, location records, assessments, and referrals in secondary client record(s) are transferred to the newly merged record and display in their corresponding tabs and the client history of the primary record.
This may result in duplicate activity (for example, if the client has an enrollment for the same program in two different records). Review the newly merged record. If you identify duplicate activity, edit or delete this information, as applicable, based on reviewing secondary sources or consulting with program staff.