Time tracking allows users to associate a time duration with a service item. Time tracking options are only available if the Service Category is "Case Management".
Toggling on Enable Time Tracking will display additional configuration options (figure 1).
A default duration can be set with Default Time Tracking. Designate whether the Time Tracking Type should be recorded on the group or individual level. If the amount of time should be adjustable from the default time, then toggle on Tracking Time Is Adjustable.
Service items with time tracking enabled will display additional time tracking fields in the service item in the client record (figure 2).