The Community Queue Matchmaker setting, available on the Manage > Sharing page, allows users with a Referral Match Maker Access Right to access all Community Queue referrals without having to switch between agencies.
The options for this setting are Sharing Settings Based or Full Shared.
- Full Shared: Selecting this option for an agency allows a user from another agency with a Referral Match Maker Access Right to view, open, and edit a referral from the agency with Full Shared regardless of the agency’s Programs/Assessments/Services Placed Sharing Setting. The Full Shared option takes precedence over the Sharing Group settings and over Exceptions.
- Sharing Settings Based: This is the default setting; it follows the Programs/Assessments/Services Placed Sharing Setting.